Anesteia Tsagkalidou

Terms and conditions

In my practice, I care about the safety and privacy of my clients.

Read the terms and conditions below to find out how I deal with your sensitive data and how I protect you all throughout our relationship and beyond.

Privacy and confidentiality  

For proper support, it is necessary that I, as your therapist, maintain a client file. Privacy is therefore very important to me, and I do my best to ensure it. I handle your personal information with care and ensure that unauthorized persons do not have access to your data. As your therapist, I have sole access to the data in your file. I have a legal confidentiality obligation (professional secrecy), meaning that no confidential information will be divulged to third parties without your explicit consent.

Confidentiality will only be broken without your consent in the case that you show a significant risk for self-harm or harm to others, in which case I am legally obliged to notify the necessary authorities of said risk.   The data from your file can also be used for the following purposes: To inform other healthcare providers, for example when the therapy has been completed or when referring to another practitioner. This only happens with your explicit permission. For use for observation by another therapist, during my absence or for the anonymized use during peer evaluation.  

Your contact information such as email address, phone number are used in the sole purpose of contacting you.  

The data client file is retained for 15 years as required by the law on the treatment agreement.  

Privacy regarding invoicing  

The bill that you receive contains the information needed for administration and invoicing purposes.

They are the following:   Your name The date of the session The name of the service rendered, such as “in-person session” or “online session”.

The cost of the consultation   Invoices will be kept for the duration of 7 years as per Dutch taxation laws.    


When you send an e-mail I ask you for your personal details that are relevant to the situation in question (contact information). This makes it possible to process your questions and answer your requests. The data is stored on secure servers.  


The website uses functional “cookies” (text files placed on your computer) to make the website function correctly.    

GDPR compliance  

In my practice, I ensure full compliance with the GDPR. This means you have the right to view, correct or delete any and all data I have relating to you following a written request to do so. You also have the right to withdraw any permission you granted regarding the use of your personal data.

Complaint procedure  

For complaints, please refer to the P3NL page about complaints or download the complaint document available in Dutch or in English.

Payment and cancellation

Payment is currently only available via bank transfer. Other payment options can be discussed and arranged based on client needs and available options.   Cancellation before 36 hours is free of charge. Last-minute cancellations and no-shows will be charged.

Quality of care

I assure the quality of care given by: Following the guideline of the Nederlands Instituut van Psychologen (NIP). Doing supervision and/or intervision. Keeping on educating myself (books, articles, researches, seminars, workshops, trainings).  

Questions and feedback

I regularly check whether I comply with those terms and conditions. If you have any questions about those terms and conditions, please contact me.


Schedule an appointment

If you want to reach out, fill out this simple form.

I will reply to you as soon as possible and we can schedule a free first appointment to answer your questions and discuss our possibilities.